| The answers to most
of our customer questions can be found quickly on
this page. If you require more detailed information
please click on any of the customer services pages
below (these can also be accessed from most other
pages on the site) |
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All text and images
are
copyright 7 Lingerie
2004 - 2006 |
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7 Lingerie
will be launching soon
In the meantime please visit
our existing retail site StyleLingerie.com
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Frequently asked questions |
| Who are 7
Lingerie? |
| We are a UK based lingerie and
nightwear boutique owned by Style Lingerie Ltd who have been successfully trading on the
internet since 2004. We are a Limited company which is
similar to an Incorporated business in the US. We operate
Worldwide and we are one of the most popular lingerie stores on the
web with around 600,000 visitors a year. |
| Is my privacy
respected? |
| Yes, we collect only the
information necessary to process your order and let you know the
status of your order. We will never pass any information about
our customers to anyone else. Furthermore, all lingerie and nightwear is
mailed in plain white postal boxes. |
| Is it safe to
provide my personal email
address? |
| Yes, we take pride in being a spam free business
and we do not contact our customers about special offers or
operate any type of email marketing. Furthermore, we will not
pass on your email address to anyone else. You will only receive
emails from us about your order. |
| Are my credit
card or debit card details safe? |
| Yes, we use Lloyds TSB Cardnet
and Protx to process our customer card payments. This is
completely automated and we are never made aware of customers
personal credit card information. Lloyds TSB are a major international
bank and Protx are a World leader in secure online payment
processing used by thousands on shops on the internet. |
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| Which
Countries can I order from? |
| We are based in the United
Kingdom and we ship lingerie and nightwear Worldwide to over 60
Countries. |
| How do I know
if a garment is in stock? |
| On each product page you will
find details of what we have in stock by clicking on the 'size'
drop down box. This will give details of sizes for that garment
listed as 'in stock' or 'sold out'. This information is updated
several times each day and is 99.9% accurate. |
| How do I know
which size to order? |
| We include a size chart on every
garment page. Every lingerie manufacturer's sizes are slightly
different so we have a unique size chart for every manufacturer
which includes UK, US and European sizes. |
| When
will you ship my order? |
| Over 95% of orders are shipped
by the next working day. |
| How do I know
when my order has been shipped? |
| We will email you the day your
order is dispatched to let you know it's on it's way. |
| When will I
receive my order? |
| All lingerie and nightwear is
shipped first class by Royal Mail with 'signed for' delivery. UK
customers should expect delivery the next working day after
posting, overseas customers should expect delivery within 3 to 7
working days. Overseas shipping is by Air Mail. |
| What are the
shipping charges? |
UK postage is £2.85
Europe £6.95 Air Mail
(around 9 Euros).
USA and the rest of the World £7.95 Air Mail
(around $12). |
| Can I
pay in Euros or US Dollars? |
| On each product page
you will find a link for 'International exchange rates' which
will give you a guide to the prices in both Euros and US
Dollars. At the checkout you will be billed in Sterling (British
Pounds) and your credit card company or bank will apply an
appropriate exchange rate to your own currency. |
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| What will appear
on my credit card or bank statement? |
| Your credit card statement or
bank statement will show payment to 'Style Lingerie Ltd' |
| My purchase
is a gift, can I have it wrapped? |
| Yes we offer free gift
wrapping. Just tick the gift wrapping box at the check out. |
| Can I return
an item? |
| We offer a hassle free returns
policy, please see our returns section for more information. |
| Can I return
an item that was a gift? |
| Yes of course; however, any
refunds will be made to the same credit or debit card that
was used for the original purchase. |
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